LanSchool Air incident

System Outage

Critical Vendor's status page →

Resolved after 5 hours 27 minutes, affecting Socket Server Availability and Api Availability, on November 16, 2020.

investigating Nov 17, 2020, 12:49 AM UTC

System functionality has been restored to normal.

Started
Nov 16, 2020, 07:23 PM UTC
Resolved
Nov 17, 2020, 12:51 AM UTC
Duration
5h 27m
Detected by Pingoru
Nov 16, 2020, 07:23 PM UTC

Affected components

Socket Server AvailabilityApi Availability

Update timeline

  1. investigating Nov 16, 2020, 07:23 PM UTC

    We are currently investigating an issue causing some student devices to appear as offline. Thank you for your patience as we work to resolve these issues as quickly as possible.

  2. investigating Nov 16, 2020, 07:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 16, 2020, 09:19 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 16, 2020, 11:14 PM UTC

    We appreciate your patience while we continue to investigate issues impacting system performance.

  5. investigating Nov 17, 2020, 12:49 AM UTC

    System functionality has been restored to normal.

  6. resolved Nov 17, 2020, 12:51 AM UTC

    This incident has been resolved.

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