Resolved after 35 minutes, affecting General Website (lanschool.com) and Socket Server Availability and 1 more, on November 20, 2020.
We are currently investigating an issue causing some student devices to appear as offline. Thank you for your patience as we work to resolve these issues as quickly as possible.
Affected components
General Website (lanschool.com)Socket Server AvailabilityLogin and AuthenticationApi Availability
Update timeline
- investigating Nov 20, 2020, 04:48 PM UTC
We are currently investigating an issue that is impacting system performance.
- investigating Nov 20, 2020, 04:49 PM UTC
We are currently investigating an issue causing some student devices to appear as offline. Thank you for your patience as we work to resolve these issues as quickly as possible.
- resolved Nov 20, 2020, 05:24 PM UTC
This incident has been resolved.
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