Resolved after 3 hours 29 minutes, affecting Socket Server Availability, on October 26, 2021.
A fix has been applied and the incident is now resolved. If you continue to experience any issues, please contact our Support Team
Affected components
Update timeline
- identified Oct 26, 2021, 01:46 PM UTC
We are aware of an issue with IP Access Filtering causing student devices to fail to connect even when on a permitted network. Devices outside of a permitted network will continue to remain blocked. Customers without IP Access Filtering enabled will continue to operate normally. Our engineers have a fix prepared and are working to get it deployed quickly. Thank you for your patience and we apologize for the inconvenience this has caused.
- identified Oct 26, 2021, 05:03 PM UTC
A fix is being applied to address connectivity issues for customers using IP Access Filtering in LanSchool Air. Some users may experience a brief disruption in service today between 1:00 PM EDT and 1:05 PM EDT.
- resolved Oct 26, 2021, 05:16 PM UTC
A fix has been applied and the incident is now resolved. If you continue to experience any issues, please contact our Support Team
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