Resolved after 1 hour 10 minutes, affecting Socket Server Availability and Login and Authentication and 1 more, on March 12, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Socket Server AvailabilityLogin and AuthenticationApi AvailabilityLanSchool Classic Licensing Service
Update timeline
- investigating Mar 12, 2024, 02:26 PM UTC
Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon.
- investigating Mar 12, 2024, 03:30 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 12, 2024, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2024, 03:36 PM UTC
This incident has been resolved.
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