LanSchool Air incident

LanSchoolAir Degraded Performance: Americas Region

Resolved after 5 days 23 hours, affecting Login and Authentication, on September 24, 2024.

resolved Sep 30, 2024, 05:31 PM UTC

This incident was resolved on 9/26, and all systems are operational. Thank you for your patience.

Affected components

investigating Sep 24, 2024, 06:16 PM UTC

We are currently investigating the situation related to performance degredation in the Americas Region.
investigating Sep 24, 2024, 07:12 PM UTC

We are continuing to investigate this issue.
monitoring Sep 24, 2024, 08:11 PM UTC

A fix has been implemented and we are monitoring the results. Thank you for your patience.
investigating Sep 25, 2024, 03:25 PM UTC

We are continuing to investigate reported performance degradation in the Americas Region
investigating Sep 25, 2024, 08:19 PM UTC

Our engineers are diligently working on resolving the issue. We appreciate your patience and understanding.
monitoring Sep 26, 2024, 01:49 PM UTC

We have adjusted the system resources and are monitoring the results.
monitoring Sep 27, 2024, 03:37 PM UTC

After the system updates on 9/26, we are continuing to monitor the performance.
resolved Sep 30, 2024, 05:31 PM UTC

This incident was resolved on 9/26, and all systems are operational. Thank you for your patience.

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