Non-admin users are unable to launch instances.

Update timeline

1. investigating Apr 03, 2026, 11:43 AM UTC

   Status: Investigating Severity Level: [High] We're currently investigating a potential issue with our cloud portal. Non-admin users may experience the Launch Instance page failing to load. As a workaround, please ask an admin user to launch the instance on your behalf. Our teams are actively working to identify the root cause and resolve the issue. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button. Affected components Website (Degraded performance)

2. resolved Apr 03, 2026, 12:32 PM UTC

   Status: Resolved Severity Level: [High] The incident has been resolved. Launches for team members should now work as expected. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button. Affected components Website (Operational)