US-SOUTH-3 Region Resources Not Visible on Dashboard, Impacting Launches and Terminations

Update timeline

1. investigating Sep 23, 2026, 09:41 PM UTC

   Severity Level: Medium We’re currently investigating a potential issue with our us-south-3 region. Users may experience instance launches and terminations in a stuck state. Our teams are actively working to identify the root cause and mitigate or resolve the issue. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.

2. identified Sep 23, 2026, 10:22 PM UTC

   Severity Level: High We've identified that this issue is affecting the status of instances and filesystems in the us-south-3 region within the API and Console. Some users may see these resources as unhealthy when checking their dashboard and API. For clarity, the alert/unhealthy status is a display issue, not a reflection of actual instance health. The underlying infrastructure is healthy. If you already have connection details for an instance in us-south-3, you can continue to access it normally. We're continuing to work on a resolution and will provide another update as soon as we have one. Thank you for your patience. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.

3. resolved Sep 23, 2026, 11:48 PM UTC

   Severity Level: High The incident has been resolved. us-south-3 services are now working as expected. ----------------------------------------------------------------------------- Again, in the event you’re unsure as to whether your service is still impacted by this, please open a support ticket and we’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.