Resolved after 1 hour 50 minutes, affecting Label Insight Platform, on December 19, 2019.
We are continuing to monitor for any further issues.
Affected components
Label Insight Platform
Update timeline
- monitoring Dec 19, 2019, 06:22 PM UTC
Some users may be experiencing trouble when logging in to the Label Insight platform. We have identified this incident as a result of an outage by our authentication provider. We will send an additional update in 30 minutes.
- monitoring Dec 19, 2019, 06:53 PM UTC
We are seeing some improvements as some users are able to login. The response times are slow and not entirely predictable at this time. We will send an additional update in 30 minutes.
- monitoring Dec 19, 2019, 08:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 19, 2019, 08:13 PM UTC
This incident has been resolved.
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