Kustomer experienced a minor incident on June 10, 2025 affecting OpenAI, lasting 8h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 02:26 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting, AI Agents, AI Summaries, Customer Assist, and Agent Assist that may cause errors within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3] for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- identified Jun 10, 2025, 04:39 PM UTC
OpenAI has identified the issue and are seeing recovery progress. Our team is continuing to monitor the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3] for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- monitoring Jun 10, 2025, 05:24 PM UTC
OpenAI has applied the mitigation and are monitoring the recovery. Our team is continuing to monitor the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3] for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- monitoring Jun 10, 2025, 09:45 PM UTC
OpenAI has applied the mitigation and are monitoring the recovery. The API has fully recovered. ChatGPT is being monitored for full recovery Our team is continuing to monitor the incident, and working with the vendor where possible to resolve the issue. Please follow OpenAI's Statuspage at [https://status.openai.com/incidents/01JXCAW3K3JAE0EP56AEZ7CBG3] for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- resolved Jun 10, 2025, 10:54 PM UTC
OpenAI has reported that all components have been restored and no additional issues should be encountered. If you have any questions please reach out to Kustomer support at [email protected]