Kustomer incident

Reported Third Party Event - [TWILIO] Delays in SMS Messaging

Minor Resolved View vendor source →

Kustomer experienced a minor incident on November 30, 2024 affecting Channel - SMS, lasting 17h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2024, 03:37 PM UTC
Resolved
Dec 01, 2024, 09:12 AM UTC
Duration
17h 35m
Detected by Pingoru
Nov 30, 2024, 03:37 PM UTC

Affected components

Channel - SMS

Update timeline

  1. monitoring Nov 30, 2024, 03:37 PM UTC

    We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform. To follow along, their status page is here: https://status.twilio.com/ Please expect an update within 3 hours and reach out to Support at [email protected] if you have additional questions or concerns.

  2. monitoring Nov 30, 2024, 06:48 PM UTC

    We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform. To follow along, their status page is here: https://status.twilio.com/ Please expect an update within 3 hours and reach out to Support at [email protected] if you have additional questions or concerns.

  3. monitoring Nov 30, 2024, 09:31 PM UTC

    Kustomer continues to monitor the issue with third party vendor Twilio impacting Twilio SMS within the platform. We will share further updates in the next 3 hours. To follow along, their status page is: https://status.twilio.com. Please reach out to Support at [email protected] if you have additional questions or concerns.

  4. monitoring Dec 01, 2024, 12:33 AM UTC

    We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform. To follow along, their status page is: https://status.twilio.com. Please reach out to Support at [email protected] if you have additional questions or concerns. We will share an update within the next 3 hours.

  5. monitoring Dec 01, 2024, 03:22 AM UTC

    We are currently continuing to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform. To follow along, their status page is: https://status.twilio.com. Please reach out to Support at [email protected] if you have additional questions or concerns. We will share another update within the next 3 hours.

  6. monitoring Dec 01, 2024, 06:37 AM UTC

    We are continuing to monitor the issue with third party vendor Twilio impacting Twilio SMS in the Kustomer platform. Their status page is https://status.twilio.com to follow along. We will share another update within the next 3 hours. In the meantime, please reach out to Support at [email protected] if you have additional questions or concerns.

  7. resolved Dec 01, 2024, 09:12 AM UTC

    The event affecting third party vendor Twilio that impacted Twilio SMS within the Kustomer platform has been resolved. To continue receiving updates from Twilio, feel free to follow their status page here: https://status.twilio.com/ Please reach out to Support at [email protected] if you have additional questions or concerns.