Kustomer incident
Reported Third Party Event - [WhatsApp Business Management API is experiencing major disruptions ]
Kustomer experienced a minor incident on December 11, 2024 affecting Channel - WhatsApp, lasting 6h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 11, 2024, 07:05 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- identified Dec 11, 2024, 10:05 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform. Our team is continuing their monitoring of the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- monitoring Dec 11, 2024, 11:51 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- resolved Dec 12, 2024, 01:52 AM UTC
Meta has resolved an event affecting WhatsApp Business Management API that caused major disruptions related to message delivery within the platform. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.