Kustomer experienced a minor incident on January 22, 2025 affecting API and API and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2025, 04:25 PM UTC
Kustomer is aware of an event reported by one of our third party vendors affecting all clients that may cause delays with WhatsApp messaging within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.
- identified Jan 22, 2025, 04:33 PM UTC
We are continuting to investigate this issue
- resolved Jan 22, 2025, 05:02 PM UTC
Kustomer has resolved an event affecting WhatsApp that caused latency in messaging. To resolve this issue, our team has processed a redrive. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.