Resolved after 1 hour 13 minutes, affecting Instance and South America, on November 21, 2019.
Error rates have dropped down and the application has recovered, we are continuing to monitor the situation and work with our upstream providers.
Affected components
Update timeline
- investigating Nov 21, 2019, 12:55 AM UTC
A higher than usual level of errors has been detected. We are currently looking into the situation.
- investigating Nov 21, 2019, 12:56 AM UTC
We are continuing to investigate this issue.
- identified Nov 21, 2019, 01:21 AM UTC
We have identified an issue with an upstream provider and are working towards a resolution.
- monitoring Nov 21, 2019, 01:27 AM UTC
Error rates have dropped down and the application has recovered, we are continuing to monitor the situation and work with our upstream providers.
- resolved Nov 21, 2019, 02:09 AM UTC
This incident has been resolved.
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