kuraCloud incident

Elevated error rate detected

Resolved after 1 hour 13 minutes, affecting Instance and South America, on November 21, 2019.

monitoring Nov 21, 2019, 01:27 AM UTC

Error rates have dropped down and the application has recovered, we are continuing to monitor the situation and work with our upstream providers.

Started
Nov 21, 2019, 12:55 AM UTC
Resolved
Nov 21, 2019, 02:09 AM UTC
Duration
1h 13m
Detected by Pingoru
Nov 21, 2019, 12:55 AM UTC

Affected components

InstanceSouth America

Update timeline

  1. investigating Nov 21, 2019, 12:55 AM UTC

    A higher than usual level of errors has been detected. We are currently looking into the situation.

  2. investigating Nov 21, 2019, 12:56 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 21, 2019, 01:21 AM UTC

    We have identified an issue with an upstream provider and are working towards a resolution.

  4. monitoring Nov 21, 2019, 01:27 AM UTC

    Error rates have dropped down and the application has recovered, we are continuing to monitor the situation and work with our upstream providers.

  5. resolved Nov 21, 2019, 02:09 AM UTC

    This incident has been resolved.

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