Kualo experienced a minor incident on August 19, 2026 affecting Capulet, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 01:11 AM UTC
We are currently experiencing a server wide outage on the Capulet server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing
- identified Aug 19, 2026, 02:39 AM UTC
Dear Clients, We’re currently responding to a hardware failure event with the Capulet server. Our engineers are working to resolve this at present as a top priority. We will provide updates as soon as we have further information. We sincerely apologise for the inconvenience that this outage is causing. Kind regards, Kualo Support
- identified Aug 19, 2026, 03:14 AM UTC
Dear Clients, Just to advise that work is still progressing on the repair to the Capulet server. We will provide further updates as we have them. Kind regards, Kualo Support
- monitoring Aug 19, 2026, 03:50 AM UTC
We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.
- resolved Aug 19, 2026, 04:08 AM UTC
This issue is now resolved, though we are continuing to monitor this closely. It is likely we will have a followup reboot to perform shortly. Our sincere apologies for the inconvenience this has caused.
- monitoring Aug 19, 2026, 04:16 AM UTC
Dear Clients, We will be performing a reboot of Capulet to make a small required change to the underlying server’s configuration shortly. Kind regards, Kualo Support
- resolved Aug 19, 2026, 04:41 AM UTC
Dear Clients, This issue has now been fully resolved, and we will therefore close out this incident. We will of course continue to monitor the Capulet server closely, and if you have any queries or concerns please do not hesitate to contact us via your client area at https://my.kualo.com/ . Kind regards, Kualo Support