Kualo experienced a minor incident on August 18, 2026 affecting Viola, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 07:18 PM UTC
We are currently experiencing an issue with the PHP Processing on the Viola server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing
- monitoring Aug 18, 2026, 07:20 PM UTC
We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.
- investigating Aug 18, 2026, 07:38 PM UTC
We have unfortunately, identified some additional service impacting issues. This case has been reopened while our system administrators review further
- monitoring Aug 18, 2026, 07:39 PM UTC
We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.
- resolved Aug 18, 2026, 07:56 PM UTC
This issue is now fully resolved, though we are continuing to monitor this closely. Our sincere apologies for the inconvenience this has caused.