Kualo experienced a minor incident on July 19, 2026 affecting Mercutio, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Mercutio
Update timeline
- investigating Jul 19, 2026, 04:19 AM UTC
We are currently experiencing an issue with email sending on the Mercutio server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing
- monitoring Jul 19, 2026, 07:55 AM UTC
We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.
- resolved Jul 19, 2026, 08:11 AM UTC
This issue is now fully resolved, though we are continuing to monitor this closely. Our sincere apologies for the inconvenience this has caused.