Kualo incident

Email Issues

Minor Resolved View vendor source →

Kualo experienced a minor incident on July 11, 2026 affecting Hector, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2026, 10:38 AM UTC
Resolved
Jul 11, 2026, 11:05 AM UTC
Duration
27m
Detected by Pingoru
Jul 11, 2026, 10:38 AM UTC

Affected components

Hector

Update timeline

  1. investigating Jul 11, 2026, 10:38 AM UTC

    We are currently experiencing an issue with email sending on the Hector server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing

  2. monitoring Jul 11, 2026, 10:45 AM UTC

    We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.

  3. resolved Jul 11, 2026, 11:05 AM UTC

    This issue is now fully resolved, though we are continuing to monitor this closely. Our sincere apologies for the inconvenience this has caused.