Kualo incident

SSH Access Issue

Minor Resolved View vendor source →

Kualo experienced a minor incident on June 25, 2026 affecting Portia and MailMachine, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 05:20 PM UTC
Resolved
Jun 25, 2026, 05:41 PM UTC
Duration
21m
Detected by Pingoru
Jun 25, 2026, 05:20 PM UTC

Affected components

PortiaMailMachine

Update timeline

  1. investigating Jun 25, 2026, 05:20 PM UTC

    We are currently experiencing an issue with SSH access on the Portia server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing

  2. monitoring Jun 25, 2026, 05:21 PM UTC

    We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.

  3. resolved Jun 25, 2026, 05:41 PM UTC

    This issue is now fully resolved, though we are continuing to monitor this closely. Our sincere apologies for the inconvenience this has caused.