Kualo experienced a minor incident on June 23, 2026 affecting Octavius and Olivia, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 04:25 PM UTC
We are currently experiencing a server wide outage on the Olivia server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing
- identified Jun 23, 2026, 04:57 PM UTC
This server is currently unavailable due to a physical infrastructure issue at our London data centre that has affected several servers today. Our engineers are investigating as a top priority and are working to remediate the issue as quickly as possible. We don’t yet have an estimated time for restoration, however, we believe that this issue is hardware related and so we want to be upfront that this may be an extended incident. Restoring service safely is our focus. We’re sorry for the disruption and appreciate your patience, we will keep you updated as work progresses.
- identified Jun 23, 2026, 06:34 PM UTC
We are making progress in recovering this server. The server is now back online on standby hardware, and we are working through related networking re-configurations to restore full service. We hope to have a positive update shortly in this regard.
- monitoring Jun 23, 2026, 06:55 PM UTC
We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.
- monitoring Jun 23, 2026, 06:58 PM UTC
This server is now back online, and we have verified it is fully operational and reachable. We’re sorry this was such a long incident. It stemmed from a complex hardware issue at our data centre with a number of moving parts, and our engineers have been working on it intensively throughout to bring the service back online safely. We will share a fuller update in due course. In the meantime, if you notice anything that doesn’t look right, please let us know and we’ll look into it straight away. Thank you for your patience.
- resolved Jun 23, 2026, 07:14 PM UTC
This issue is now fully resolved, though we are continuing to monitor this closely. Our sincere apologies for the inconvenience this has caused.