Resolved after 2 days 15 hours, affecting Kraken.io API and Kraken.io Web Interface and 1 more, on September 21, 2020.
Networking issues have been resolved, no further issues detected during monitoring.
Affected components
Update timeline
- identified Sep 21, 2020, 05:01 PM UTC
Due to a failure in our networking hardware, kraken.io is unavailable. An engineer has been paged and is driving to the data center for repairs. ETA: 1h
- identified Sep 21, 2020, 05:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 21, 2020, 05:29 PM UTC
We have deployed a fix to the networking hardware, moving on to restoring other services.
- identified Sep 22, 2020, 09:06 AM UTC
We shipped and replaced new hardware for a bunch of systems in our processing pipeline. API is back up, restoring web interface next.
- monitoring Sep 22, 2020, 11:45 AM UTC
Operations have been restored, we'll keep on monitoring all systems.
- resolved Sep 24, 2020, 08:14 AM UTC
Networking issues have been resolved, no further issues detected during monitoring.
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