Kraken incident

Issues During New Account Onboarding on the Kraken App

Kraken experienced a minor incident on June 26, 2026 affecting Kraken App, lasting 14m. The incident has been resolved; the full update timeline is below.

Started: Jun 26, 2026, 02:01 PM UTC
Resolved: Jun 26, 2026, 02:15 PM UTC
Duration: 14m
Detected by Pingoru: Jun 26, 2026, 02:01 PM UTC

Affected components

Kraken App

Update timeline

investigating Jun 26, 2026, 02:01 PM UTC

We are currently investigating an issue affecting a subset of clients using the Kraken Mobile app. Affected clients may see a blank screen after selecting their nationality new account onboarding, which may prevent them from completing the onboarding flow. Website and the Pro app are fully functional and can be used as a workaround. We are working to resolve the issue and will update as soon as we have more information.
identified Jun 26, 2026, 02:11 PM UTC

The issue has been identified and a fix is being implemented.
resolved Jun 26, 2026, 02:15 PM UTC

This incident has been resolved.