Resolved after 2 hours 35 minutes, affecting Web App and Korey Agent and 1 more, on October 20, 2025.
From approximately 3:12am EDT until 5:35am EDT, Korey was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Korey relies on have recovered and we are seeing no further errors in our observability dashboards.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:27 PM UTC
From approximately 3:12am EDT until 5:35am EDT, Korey was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Korey relies on have recovered and we are seeing no further errors in our observability dashboards.
- resolved Oct 20, 2025, 07:28 PM UTC
From approximately 3:12am EDT until 5:35am EDT, Korey was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Korey relies on have recovered and we are seeing no further errors in our observability dashboards.
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Amazon Web Services