KORE incident

Sponsorship & Suites And Premium: Page Filters

Resolved after 1 day 5 hours, affecting Partnership Intelligence: Sponsorship and Partnership Intelligence: Sponsorship (Partnership Intelligence: Sponsorship — North America) and 1 more, on January 29, 2026.

resolved Jan 30, 2026, 09:53 PM UTC

We have implemented a fix for the issue that was causing the filter button to be inoperable. The Filter button should now show a page's current filters and allow users to adjust and save the filters, as well. We apologize for any inconvenience this may have caused, and we appreciate your patience and partnership.

Started
Jan 29, 2026, 04:36 PM UTC
Resolved
Jan 30, 2026, 09:53 PM UTC
Duration
1d 5h
Detected by Pingoru
Jan 29, 2026, 04:36 PM UTC

Affected components

Partnership Intelligence: SponsorshipPartnership Intelligence: Sponsorship (Partnership Intelligence: Sponsorship — North America)Partnership Intelligence: Sponsorship (Partnership Intelligence: Sponsorship — Europe)Partnership Intelligence: Sponsorship (Partnership Intelligence: Sponsorship — Asia Pacific)Partnership Intelligence: Suites & PremiumPartnership Intelligence: Suites & Premium (Partnership Intelligence: Suites & Premium — North America)Partnership Intelligence: Suites & Premium (Partnership Intelligence: Suites & Premium — Europe)Partnership Intelligence: Suites & Premium (Partnership Intelligence: Suites & Premium — Asia Pacific)

Update timeline

  1. investigating Jan 29, 2026, 04:36 PM UTC

    We have identified an issue regarding the filter on multiple Sponsorship and Suites and Premium Pages (i.e. deal sheets, inventory, premium deals, etc.). Currently, the filter button is not operational and is not applying any new filters added. Our Partnerships Intelligence team is aware and are investigating the issue. We will update you once we have more information. Thank you for your patience!

  2. identified Jan 29, 2026, 05:45 PM UTC

    We have identified the root cause of the filters not functioning and our Partnerships Intelligence team will be patching a fix to production this evening to resolve this bug. We apologize for any inconvenience this may have caused, and we appreciate your partnership.

  3. resolved Jan 30, 2026, 09:53 PM UTC

    We have implemented a fix for the issue that was causing the filter button to be inoperable. The Filter button should now show a page's current filters and allow users to adjust and save the filters, as well. We apologize for any inconvenience this may have caused, and we appreciate your patience and partnership.

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