Salesforce CRM recent changes - "authorize KORE" step blocked

Update timeline

1. identified Sep 08, 2025, 09:11 PM UTC

   Salesforce recently made a change that blocks users from performing the “Authorize KORE” step. As a result, Sponsorship to Salesforce customers using SSO (KOREAuth) will be unable to add new users to access Sponsorship. What changed: Salesforce now prevents end users from approving uninstalled Connected Apps. During “Authorize KORE,” non-admins are blocked. Who is affected: Sponsorship customers with Salesforce + KOREAuth SSO — including existing customers when adding new users. What users see: “We can’t authorize you because of an OAuth error.” (OAUTH_APPROVAL_ERROR_GENERIC) Interim workaround: Clients can enable Approve Uninstalled Connected Apps on all Profiles used by Sponsorship users. Path: Setup → Users→ Profiles, Edit the profile and enable the permission "Approve Uninstalled Connected Apps" A permanent solution is under validation now. We will update this page with additional details soon. Additional information can be found here: Salesforce KB: https://help.salesforce.com/s/articleView?id=005132365&type=1

2. resolved Feb 23, 2026, 05:28 PM UTC

   Our partner vendors at Salesforce have implemented a change in their authentication process that no longer blocks the "Authorize KORE" step and allows for new users to be added as expected. We thank you for your patience while we worked through this issue.