Resolved after 10 days 18 hours, affecting Audience Intelligence: Data Warehouse & Analytics and Audience Intelligence: Data Warehouse & Analytics (Audience Intelligence: Data Warehouse & Analytics — North America), on February 13, 2026.
The automated backfill of any delayed or missing data resulting from this incident for the Shopify Integration has been successfully completed. We appreciate your continued patience and understanding while we worked to resolve this issue.
Affected components
Update timeline
- identified Feb 13, 2026, 10:39 PM UTC
We have identified an issue with a backend process whereby not all changes to Shopify source records are being ingested. This impacts a small subset of clients using the Integration Framework for Shopify. The legacy Shopify integration continues to function as expected. We are currently implementing an automated backfill to ensure the data is fully reconciled and to resolve the issue. We are working on implementing an automated backfill to ensure the data is fully reconciled and the issue is resolved.
- monitoring Feb 24, 2026, 01:06 AM UTC
Automated backfill has been implemented for all affected clients. We will continue to monitor and verify that the issue has been fully resolved.
- resolved Feb 24, 2026, 04:51 PM UTC
The automated backfill of any delayed or missing data resulting from this incident for the Shopify Integration has been successfully completed. We appreciate your continued patience and understanding while we worked to resolve this issue.
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