KORE incident

Sponsorship - Deal Sheet Rollover Tool

Resolved after 2 hours 51 minutes, affecting Partnership Intelligence: Sponsorship and Partnership Intelligence: Sponsorship (Partnership Intelligence: Sponsorship — North America) and 1 more, on February 24, 2026.

resolved Feb 24, 2026, 06:40 PM UTC

Our Partnerships Intelligence team has patched a fix for this issue into production and we have validated the issue has since been resolved. We thank you for your patience and continued partnership.

Started
Feb 24, 2026, 03:49 PM UTC
Resolved
Feb 24, 2026, 06:40 PM UTC
Duration
2h 51m
Detected by Pingoru
Feb 24, 2026, 03:49 PM UTC

Affected components

Partnership Intelligence: SponsorshipPartnership Intelligence: Sponsorship (Partnership Intelligence: Sponsorship — North America)Partnership Intelligence: Sponsorship (Partnership Intelligence: Sponsorship — Europe)Partnership Intelligence: Sponsorship (Partnership Intelligence: Sponsorship — Asia Pacific)

Update timeline

  1. identified Feb 24, 2026, 03:49 PM UTC

    We have identified an issue on the deal sheet rollover tool that prevents organizations that use rounds with round order specified from rolling over assets to the next season of a deal. Our development team is working on a fix for this issue, are working to patch a fix soon, with a hopeful ETA of later today. We will return once there is an update.

  2. resolved Feb 24, 2026, 06:40 PM UTC

    Our Partnerships Intelligence team has patched a fix for this issue into production and we have validated the issue has since been resolved. We thank you for your patience and continued partnership.

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