Suites & Premium - Approval Workflow Emails and Reset Workflow

Update timeline

1. identified Mar 13, 2026, 07:46 PM UTC

   We have identified an issue affecting Premium Deals. When attempting to reset the workflow, users may encounter an error. Additionally, the hyperlink within the approval email that navigates to the associated account may be broken. Our development team is actively investigating and working on a fix. We will provide another update as soon as a release date for the resolution is confirmed. Please use the below temporary workarounds until a fix is deployed Workaround for Resetting the Approval Workflow: Open the Premium Deal flat form and manually update the "Premium Deal Status" to the desired state, then execute the workflow. Workaround for Approval Email Account Hyperlink: In the meantime, users can access the relevant account by logging directly into the CRM and navigating to the account associated with the deal sheet referenced in the approval email. We appreciate your patience and will share further updates as they become available.

2. monitoring Mar 17, 2026, 01:58 PM UTC

   A fix has now been successfully released to production for the previously identified issue affecting Premium Deals. Our team is actively monitoring performance to ensure stability. We appreciate your patience and will continue to provide updates if any further action is required.

3. resolved Mar 17, 2026, 08:47 PM UTC

   This issue affecting Premium Deals has now been fully resolved. Our team has confirmed that systems are operating as expected following the fix implemented in production. Thank you for your patience while we worked to resolve this issue.