Resolved after 10 days 22 hours, affecting Audience Intelligence: Ticketing & Engagement and Audience Intelligence: Ticketing & Engagement (Audience Intelligence: Ticketing & Engagement — North America) and 1 more, on April 2, 2026.
A fix has been deployed, and the issue preventing clients using the Classic UI from updating season records within Configuration Records has been resolved. Thank you for your patience.
Affected components
Update timeline
- investigating Apr 02, 2026, 03:26 PM UTC
We are investigating an issue preventing clients using the Classic UI from updating season records within the Configuration Records. Our development team is actively investigating the issue. We’ll provide an update as soon as more information becomes available.
- identified Apr 02, 2026, 06:11 PM UTC
We’ve identified the root cause of the issue preventing clients using the Classic UI from updating season records within Configuration Records. Our development team is actively working on a fix. We’ll share another update as soon as more information becomes available.
- identified Apr 03, 2026, 03:09 PM UTC
Thank you for your patience. Our team is making progress on a fix and is continuing to work toward deployment. We’ll provide another update once we have a confirmed deployment timeline.
- identified Apr 07, 2026, 11:09 PM UTC
Thank you for your patience. Our team has made progress on a fix and is targeting a release to production on the evening of Thursday, April 9. We’ll provide another update once deployment is complete.
- resolved Apr 13, 2026, 02:08 PM UTC
A fix has been deployed, and the issue preventing clients using the Classic UI from updating season records within Configuration Records has been resolved. Thank you for your patience.
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