Customer Hybrid AI Gateway Dataplanes on version 2.0.x, 2.1.x, and 2.2.x may be disconnected from Konnect

Update timeline

1. monitoring Nov 10, 2026, 12:05 PM UTC

   Customers running 2.0.x, 2.1.x and 2.2.x dataplanes may see logs indicating they have disconnected from Konnect and have stopped attempting to retry. These dataplanes must be restarted in order to restart the connection attempts. This is caused by reconnection logic which was changed in 2.3, that will cause the DP to give up retrying after some connection attempts. When Konnect performed a routine maintenance and connections dropped briefly, some of these 2.0-2.2 dataplane versions may have stopped attempting to reconnect. Restarting and disconnected dataplanes should allow the reconnection.

2. monitoring Nov 10, 2026, 12:05 PM UTC

   We are continuing to monitor for any further issues.