kommunicate incident
AI agent responses affected (Knowledge base answer)
Resolved after 1 hour 11 minutes, affecting Bot Service, on November 10, 2026.
We're seeing an issue with AI agent responses for some customers in our US region, caused by an incident at one of our third-party infrastructure providers. Impact: - AI bots that answer from documents or knowledge base content may reply with their fallback message instead of an answer. We're monitoring closely and will post an update here as soon as service is fully restored.
Affected components
Update timeline
- identified Nov 10, 2026, 05:53 PM UTC
We're seeing an issue with AI agent responses for some customers in our US region, caused by an incident at one of our third-party infrastructure providers. Impact: - AI bots that answer from documents or knowledge base content may reply with their fallback message instead of an answer. We're monitoring closely and will post an update here as soon as service is fully restored.
- resolved Nov 10, 2026, 07:05 PM UTC
We've now resolved the incident. Thanks for your patience.
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