Resolved after 31 minutes, affecting Web Portal and Automation and 1 more, on August 4, 2026.
Impact: Devices failed to launch across the platform, blocking device access and testing for all customers. Root cause: Two backend device-session instances went offline unexpectedly, which stopped new device sessions from launching. Underlying cause still under investigation. Resolution: Engineering brought additional direct-hub instances online to handle incoming sessions and restore service (~2:40 PM ET). Multiple devices on KOB-PROD were spot-checked and confirmed launching normally, including manual sessions (~2:45 PM ET).
Affected components
Update timeline
- resolved Aug 04, 2026, 06:09 PM UTC
Impact: Devices failed to launch across the platform, blocking device access and testing for all customers. Root cause: Two backend device-session instances went offline unexpectedly, which stopped new device sessions from launching. Underlying cause still under investigation. Resolution: Engineering brought additional direct-hub instances online to handle incoming sessions and restore service (~2:40 PM ET). Multiple devices on KOB-PROD were spot-checked and confirmed launching normally, including manual sessions (~2:45 PM ET).
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