EU PhishER Integration Delay

Update timeline

1. investigating Feb 10, 2026, 02:05 PM UTC

   We are currently investigating an issue with PhishER integration delays in our EU instance.

2. monitoring Feb 10, 2026, 02:38 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Feb 10, 2026, 02:40 PM UTC

   A fix was identified and applied and we are continuing to monitor for any further issues.

4. resolved Feb 10, 2026, 03:52 PM UTC

   This incident has been resolved.

5. postmortem Feb 13, 2026, 10:46 PM UTC

   On Tuesday, February 10, 2026, from approximately 13:57 to 16:01 \(UTC\), some users experienced delays with the integration service on the EU instance of the PhishER console. This incident was caused by a system upgrade that unexpectedly affected the integration service, causing errors in the production environment. To resolve this issue, we reverted the update, and the PhishER console returned to normal performance by 16:01 \(UTC\). No data loss occurred as a result of this issue.