KnowBe4 incident

Intermittent latency for Protect users - US Only

Minor Resolved View vendor source →

KnowBe4 experienced a minor incident on April 21, 2026 affecting Web Access, lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 08:10 PM UTC
Resolved
Apr 27, 2026, 11:11 AM UTC
Duration
5d 15h
Detected by Pingoru
Apr 21, 2026, 08:10 PM UTC

Affected components

Web Access

Update timeline

  1. investigating Apr 21, 2026, 08:10 PM UTC

    We are investigating reports of latency when viewing or sending emails via Web Access

  2. identified Apr 22, 2026, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 23, 2026, 01:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 27, 2026, 11:11 AM UTC

    This incident has been resolved.