KnowBe4 incident

PhishER Access Issue for UK/CA Instances

Major Resolved View vendor source →
Started
Apr 20, 2026, 03:18 PM UTC
Resolved
Apr 20, 2026, 06:50 PM UTC
Duration
3h 31m
Detected by Pingoru
Apr 20, 2026, 03:18 PM UTC

Affected components

Console

Update timeline

  1. monitoring Apr 20, 2026, 03:18 PM UTC

    We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.

  2. identified Apr 20, 2026, 03:53 PM UTC

    We've identified an issue that is resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers, and we are working on implementing a resolution.

  3. resolved Apr 20, 2026, 06:50 PM UTC

    We've identified an issue that resulted in a Restricted error when attempting to access the PhishER console for UK and CA customers. Our team has implemented a fix and this has now been resolved.

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