KnowBe4 experienced a major incident on April 20, 2026 affecting Console, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 20, 2026, 03:18 PM UTC
We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.
- identified Apr 20, 2026, 03:53 PM UTC
We've identified an issue that is resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers, and we are working on implementing a resolution.
- resolved Apr 20, 2026, 06:50 PM UTC
We've identified an issue that resulted in a Restricted error when attempting to access the PhishER console for UK and CA customers. Our team has implemented a fix and this has now been resolved.