KnotAPI incident

CardSwitcher API Errors With JWE

Notice Resolved

KnotAPI experienced a notice incident on May 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 05:01 PM UTC
Resolved
Nov 16, 2025, 04:10 PM UTC
Duration
—
Detected by Pingoru
May 29, 2026, 05:01 PM UTC

Update timeline

  1. investigating May 29, 2026, 05:01 PM UTC

    We are currently investigating an issue with failures related to the /card route for those partners using a JWE to send card data.

  2. monitoring May 29, 2026, 05:01 PM UTC

    The issue has been rectified and was due to a 3rd party vendor outage. Systems are back to normal and we are monitoring actively.

  3. investigating May 29, 2026, 05:01 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 29, 2026, 05:01 PM UTC

    This incident has been resolved.