KnotAPI incident

Service disruption on the Production API

Major Resolved

KnotAPI experienced a major incident on June 26, 2026, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 09:28 PM UTC
Resolved
Jun 26, 2026, 10:09 PM UTC
Duration
41m
Detected by Pingoru
Jun 26, 2026, 09:28 PM UTC

Update timeline

  1. investigating Jun 26, 2026, 09:28 PM UTC

    We are currently investigating a service disruption affecting the Production API. Requests may be failing or experiencing significant delays. The Development API is unaffected. We will provide updates as we learn more.

  2. identified Jun 26, 2026, 09:40 PM UTC

    The cause of the issue has been identified and is related to a 3rd party service vendor. Our team is actively working on a fix. We expect to have an update as soon as possible.

  3. monitoring Jun 26, 2026, 09:58 PM UTC

    A fix has been applied for the issue, which was related to a 3rd party service provider. We are monitoring to confirm full recovery before marking this incident as resolved.

  4. resolved Jun 26, 2026, 10:09 PM UTC

    This incident has been resolved and the system is operating normally. Card switch attempts during the service disruption have retroactively succeeded.