Klaviyo incident

Template Tag redirecting issue

Resolved on October 24, 2025.

monitoring Oct 24, 2025, 12:23 AM UTC

Oct 23, 20:23 EDT Resolved - Between 3:46pm EST and 7:29pm EST on 23rd Oct 2025, customers may have noticed an issue causing web view & unsubscribe tags to redirect to incorrect Template previews or broken pages. This may have affected some customers' ability to view or test templates as expected. The Engineering team has identified the cause and implemented the fix. We are seeing links redirect as expected.

Started
Oct 24, 2025, 12:23 AM UTC
Resolved
Oct 24, 2025, 12:23 AM UTC
Duration
–
Detected by Pingoru
Oct 24, 2025, 12:23 AM UTC

Update timeline

  1. monitoring Oct 24, 2025, 12:23 AM UTC

    Oct 23, 20:23 EDT Resolved - Between 3:46pm EST and 7:29pm EST on 23rd Oct 2025, customers may have noticed an issue causing web view & unsubscribe tags to redirect to incorrect Template previews or broken pages. This may have affected some customers' ability to view or test templates as expected. The Engineering team has identified the cause and implemented the fix. We are seeing links redirect as expected.

Your product runs on more than Klaviyo

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →