Kixie incident

Kixie outage due to database issues

Critical Resolved View vendor source →

Kixie experienced a critical incident on June 4, 2025 affecting Call Functionality and SMS Functionality and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 01:11 PM UTC
Resolved
Jun 04, 2025, 05:43 PM UTC
Duration
4h 31m
Detected by Pingoru
Jun 04, 2025, 01:11 PM UTC

Affected components

Call FunctionalitySMS FunctionalityClick to Call

Update timeline

  1. investigating Jun 04, 2025, 01:11 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 04, 2025, 01:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 04, 2025, 01:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jun 04, 2025, 02:11 PM UTC

    The issue has been identified and a fix is being implemented. Rebooting lambdas to reset DB connection.

  5. monitoring Jun 04, 2025, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 04, 2025, 05:43 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 04, 2025, 05:43 PM UTC

    This incident has been resolved.