Kixie incident

Kixie Login Outage

Critical Resolved View vendor source →

Kixie experienced a critical incident on July 11, 2025 affecting Call Functionality and Pipedrive C2C and 1 more component, lasting 15h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 01:29 AM UTC
Resolved
Jul 11, 2025, 05:07 PM UTC
Duration
15h 38m
Detected by Pingoru
Jul 11, 2025, 01:29 AM UTC

Affected components

Call FunctionalityPipedrive C2CHubspot C2CSalesforce C2CZoho C2CManage TeamsRing Group FunctionalityCadence FunctionalityCall HistoryGoHighLevel C2C

Update timeline

  1. investigating Jul 11, 2025, 01:29 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 11, 2025, 01:30 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 11, 2025, 01:54 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 11, 2025, 03:49 AM UTC

    We have identified the source of the issue as a problem with our Amazon hosted database. The Kixie team has escalated the issue with Amazon support and continues to work together to resolve this issue. Next update in 1 hour, or whenever the issue status has changed.

  5. monitoring Jul 11, 2025, 05:10 AM UTC

    We have implemented a fix to restore database functionality. All Kixie services are operational. We will continuing to monitor the resolution.

  6. resolved Jul 11, 2025, 05:07 PM UTC

    This incident has been resolved.