Kixie incident

Outage

Critical Resolved View vendor source →

Kixie experienced a critical incident on August 6, 2025 affecting Call Functionality and SMS Functionality and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 03:25 PM UTC
Resolved
Aug 06, 2025, 04:38 PM UTC
Duration
1h 13m
Detected by Pingoru
Aug 06, 2025, 03:25 PM UTC

Affected components

Call FunctionalitySMS FunctionalityClick to CallManage Powerlists

Update timeline

  1. investigating Aug 06, 2025, 03:25 PM UTC

    Kixie is currently experiencing an outage for PowerCall and our team is actively investigating

  2. identified Aug 06, 2025, 04:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2025, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 06, 2025, 04:28 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 06, 2025, 04:38 PM UTC

    This incident has been resolved.