Partial Service Disruption due to a Cloudflare Issue

Update timeline

1. investigating Oct 27, 2026, 12:48 PM UTC

   Kissflow is currently unavailable for a small percentage of users whose network traffic passes through certain firewalls. We have reached out to Cloudflare, and their statement is as follows: “Cloudflare has identified a third-party issue affecting customers whose traffic passes through external vendor firewalls after recent firmware upgrades. Customers may observe: - ERRTIMEDOUT on standard HTTPS websites - ERREMPTYRESPONSE on non-standard HTTPS ports (e.g., 8443) Cloudflare’s network and edge are functioning normally - these failures occur at the firewall inspection layer and can only be resolved with actions on the 3rd party software configuration.” We have escalated this to Cloudflare and are closely following up with them to resolve the issue at the earliest.

2. investigating Oct 27, 2026, 12:48 PM UTC

   Dashboard is currently unavailable for small percentage of our users. Cloudflare has identified a third-party issue. After recent firmware upgrades, some external vendor firewalls are causing ERRTIMEDOUT on standard HTTPS sites and ERREMPTYRESPONSE on non-standard ports (e.g. 8443). So far the issue has been reported only from the US customers. We're working on fixing the issue and dashboard will be available again very soon.