Resolved after 2 hours 25 minutes, affecting KISREC Web Application and KISREC Candidate Registration Form, on July 21, 2023.
Here is the communication we received from our email supplier --------------------------------------------------------------------------------- Dear User, Thank you for providing information and direct contact. Please be advised that at the moment we are in process of implementing new security measures in regards of anti-abuse actions, which entails calibration of newly deployed tools. Considering new testing nature of mentioned tools, unfortunately, in some cases, it leads to technical collisions. After review of the issue with your account, we have applied necessary actions/measures in order for it \(your account\) not to face anything similar in future, as your account has no relation to abuse. Your account operates in full status, and should not face anything similar. Accept our apologies for possible inconveniences caused. Sincerely, Igor Anti-Abuse Team turboSMTP ----------------------------------------------------------------------------------
Affected components
Update timeline
- investigating Jul 21, 2023, 09:17 AM UTC
We are currently experiencing issues with our email service, we are investigating
- investigating Jul 21, 2023, 09:24 AM UTC
Our email service provider has suspended our service due to a suspicious activity on our account, we are in contact with them to try resolve the issue. Unfortunately it is not possible to send email from KISREC at this time.
- resolved Jul 21, 2023, 11:43 AM UTC
It seems our email supplier suspended our account in error, this was due to some new security measures they had implemented. Please accept our apologies for the outage, we are of course extremely unhappy that this has occurred. You can now send emails from KISREC. Regards, Phil.
- postmortem Jul 21, 2023, 11:43 AM UTC
Here is the communication we received from our email supplier --------------------------------------------------------------------------------- Dear User, Thank you for providing information and direct contact. Please be advised that at the moment we are in process of implementing new security measures in regards of anti-abuse actions, which entails calibration of newly deployed tools. Considering new testing nature of mentioned tools, unfortunately, in some cases, it leads to technical collisions. After review of the issue with your account, we have applied necessary actions/measures in order for it \(your account\) not to face anything similar in future, as your account has no relation to abuse. Your account operates in full status, and should not face anything similar. Accept our apologies for possible inconveniences caused. Sincerely, Igor Anti-Abuse Team turboSMTP ----------------------------------------------------------------------------------
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