Resolved after 32 minutes, on August 12, 2026.
Our monitoring alerted us that the affected node was no longer sending data. Initial investigaton found the systems filesystem to be in read-only. The system was then booted into a rescue environment for further investigation. From the rescue environment, the drive was found to not be discoverable by the operating system, indicating that there was a deeper issue at hand. The data center provider was then contacted about the situation. They identified a possible issue with the drives firmware and performed a firmware update. Following the firmware update, the drive became discoverable by the operating system again, and the system successfully booted into the main OS with passing self-tests on the drive..
Update timeline
- investigating Aug 12, 2026, 08:13 PM UTC
We are aware of an outage currently affecting EUE-ENG-P68-A6-CG, we are investigating the situation..
- resolved Aug 12, 2026, 08:45 PM UTC
This incident has been resolved..
- postmortem Aug 12, 2026, 08:52 PM UTC
Our monitoring alerted us that the affected node was no longer sending data. Initial investigaton found the systems filesystem to be in read-only. The system was then booted into a rescue environment for further investigation. From the rescue environment, the drive was found to not be discoverable by the operating system, indicating that there was a deeper issue at hand. The data center provider was then contacted about the situation. They identified a possible issue with the drives firmware and performed a firmware update. Following the firmware update, the drive became discoverable by the operating system again, and the system successfully booted into the main OS with passing self-tests on the drive..
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