Kindly incident

Performance-issues with AI-matching causing messaging delivery issues and increased fallback rates

Major Resolved View vendor source →

Kindly experienced a major incident on May 27, 2026 affecting Bot message delivery, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 02:32 PM UTC
Resolved
May 27, 2026, 03:51 PM UTC
Duration
1h 18m
Detected by Pingoru
May 27, 2026, 02:32 PM UTC

Affected components

Bot message delivery

Update timeline

  1. identified May 27, 2026, 02:32 PM UTC

    The issue is identified and we are working on a solution to restore performance.

  2. identified May 27, 2026, 02:58 PM UTC

    We are still working on a fix to restore function and working as hard as we can.

  3. monitoring May 27, 2026, 03:00 PM UTC

    Function is restored and we are monitoring the situation.

  4. resolved May 27, 2026, 03:51 PM UTC

    Performance are restored and stable.