Kinde Outage History

This incident has been resolved.

The outage was caused by our internal reverse proxy failing to scale cleanly, resulting in incoming traffic not routing though our infrastructure correctly. A manual redeployment rectified the issue and service was restored. We have identified the cause for the failed scale and are putting changes in place to prevent re-occurrence.

Type: Incident Duration: 19 minutes Affected Components: Authentication, Management API Jun 22, 16:21:00 GMT+0 - Resolved - This incident has been resolved. Jun 22, 16:02:00 GMT+0 - Investigating - We are currently investigating this incident.

[x.com](http://x.com) OAuth2 is now resolving and working.

Type: Incident Duration: 30 minutes Affected Components: Management API, Authentication, New user registration, User export and import Jun 12, 06:45:00 GMT+0 - Resolved - This incident has been resolved and our identified the issue. Jun 12, 06:15:00 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 45 minutes Affected Components: User export and import, Management API, Authentication, New user registration, New user registration, Management API, Authentication, New user registration, Management API, Management API, Authentication, Authentication, New user registration, Management API, Authentication, New user registration Apr 16, 19:25:00 GMT+0 - Resolved - This incident has been resolved. Apr 16, 19:55:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 16, 20:10:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 47 minutes Affected Components: SMS delivery, Custom domains, Management API, Webhooks, Authentication, New user registration, Admin area, User export and import, Email delivery Apr 11, 10:11:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 11, 10:58:00 GMT+0 - Resolved - This incident has been resolved and the team is monitoring and will investigate the cause.

Type: Incident Duration: 32 minutes Affected Components: Authentication, Admin area Mar 17, 02:38:38 GMT+0 - Investigating - We are currently investigating this incident. Mar 17, 02:46:37 GMT+0 - Monitoring - We are currently monitoring. Mar 17, 03:10:28 GMT+0 - Resolved - This incident has been resolved. Please reach out to the team if you need any assistance.

Type: Incident Duration: 1 hour and 48 minutes Affected Components: Webhooks Feb 3, 14:21:35 GMT+0 - Resolved - We have resolved the webhook delay. Feb 3, 12:33:06 GMT+0 - Investigating - We are currently investigating a delay with webhooks in the London region

Type: Incident Duration: 16 minutes Affected Components: Authentication, Authentication, Authentication, Authentication, Authentication Jan 7, 13:58:35 GMT+0 - Identified - The issue has been identified and a fix is currently being deployed. Jan 7, 14:14:11 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 20 hours and 55 minutes Affected Components: SMS delivery Dec 8, 07:27:00 GMT+0 - Identified - We are working with out SMS provider to unblock these. At the moment, any messages from Kinde businesses based in the Sydney AU data region being sent to numbers with Vodafone Australia will not be delivered. Dec 9, 03:51:31 GMT+0 - Monitoring - An update has been applied to unblock delivery to Vodafone Australia. The team will continue monitoring until there's a sufficient volume of successful messages. Dec 9, 04:21:33 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 4 minutes Affected Components: SMS delivery Dec 4, 10:24:00 GMT+0 - Resolved - This incident has been resolved. Dec 4, 06:20:00 GMT+0 - Identified - We are continuing to work on a fix for this incident.

Type: Incident Duration: 2 hours and 44 minutes Affected Components: SMS delivery, SMS delivery, SMS delivery, SMS delivery, SMS delivery Nov 20, 05:48:00 GMT+0 - Identified - Impacting custom SMS providers, not the default Kinde SMS sending. We are continuing to work on a fix for this incident. Nov 20, 08:12:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 20, 08:31:33 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 54 minutes Affected Components: Authentication, Custom domains Nov 3, 01:22:45 GMT+0 - Investigating - We are currently investigating this incident. This is impacting Kinde businesses in the US region running on a custom domain. Nov 3, 01:24:40 GMT+0 - Monitoring - Custom domains are back online and we're currently monitoring Nov 3, 02:16:19 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 38 minutes Affected Components: Management API Oct 20, 05:41:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 06:01:42 GMT+0 - Monitoring - Error have decreased and our team are currently monitoring. Oct 20, 06:18:48 GMT+0 - Resolved - This incident has been resolved and team is investigation the cause.

Type: Incident Duration: 49 minutes Affected Components: Authentication, Email delivery, Custom domains, User export and import, Management API, , New user registration, SMS delivery, EU region → Oct 16, 09:39:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 16, 10:13:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 16, 10:28:08 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 44 minutes Affected Components: SMS delivery Sep 2, 07:50:14 GMT+0 - Investigating - We are currently investigating this incident. Sep 2, 08:10:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 2, 08:34:38 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 17 minutes Affected Components: Admin area Aug 22, 07:20:00 GMT+0 - Resolved - Fix has been applied and Kinde admin errors are now resolved Aug 22, 07:03:00 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 47 minutes Affected Components: Email delivery, SMS delivery, Custom domains, SMS delivery, User export and import, Authentication, User export and import, New user registration, Authentication, Admin area, , , New user registration, Custom domains, Management API, Email delivery, Management API, AU region → US region → Aug 22, 05:18:24 GMT+0 - Resolved - This incident has been resolved. Aug 22, 04:39:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring. Aug 22, 04:31:12 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 6 hours and 27 minutes Affected Components: SMS delivery, SMS delivery, SMS delivery, SMS delivery, SMS delivery Jun 4, 15:59:00 GMT+0 - Resolved - This incident has been resolved. Jun 4, 10:29:00 GMT+0 - Identified - SMS for 2FA are currently not delivering, we have identified an issue with our provider and are working to resolve this. Jun 4, 13:31:45 GMT+0 - Identified - We're currently working with our upstream SMS provider to resolve the delivery problems Jun 4, 15:44:15 GMT+0 - Monitoring - We have resolved the issue with our provider and are currently monitoring the result.

Type: Incident Duration: 37 minutes Affected Components: Authentication Mar 25, 09:44:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 25, 09:25:13 GMT+0 - Investigating - We are currently investigating this incident. Mar 25, 10:02:38 GMT+0 - Resolved - The incident has been resolved. The team will continue to monitor availability and performance for the region.

Type: Maintenance Duration: 3 hours Affected Components: User export and import, User export and import, User export and import, User export and import Sep 12, 08:00:00 GMT+0 - Identified - We will be performing updates to enhance import performance. The bulk import feature within the Kinde admin UI will be unavailable for approximately two hours while this takes place. Sep 12, 08:00:00 GMT+0 - Identified - Please be advised that the scheduled maintenance on our bulk import feature has been postponed to September 12th between 08:00 - 10:00 GMT (18:00 - 20:00 AEST), the importing feature will be unavailable during this window. Sep 12, 11:00:00 GMT+0 - Completed - Maintenance was completed Sep 12 Sep 12, 08:00:01 GMT+0 - Identified - Maintenance is now in progress