High latency for AU region

Update timeline

1. resolved Apr 17, 2026, 03:27 AM UTC

   Type: Incident Duration: 2 hours and 47 minutes Affected Components: Custom domains, Management API, SMS delivery, Webhooks, Authentication, New user registration, Admin area, User export and import, Email delivery Apr 17, 03:27:31 GMT+0 - Investigating - We are currently investigating this incident. Apr 17, 03:42:41 GMT+0 - Monitoring - We are currently monitoring the result. Latency is returning to normal. Apr 17, 03:58:05 GMT+0 - Monitoring - We are continuing to monitor. Latency is returning to normal levels, and the team is actively working to return to baseline. Apr 17, 04:06:08 GMT+0 - Resolved - This incident has been resolved. The team will continue to monitor. Apr 17, 05:28:44 GMT+0 - Postmortem - We experienced high latency in our caching layer, which caused problems for a majority of our customers in the AU region. We have applied mitigations and will be prioritizing more performance enhancements soon. Apr 17, 05:52:09 GMT+0 - Monitoring - Our team is working on a fix and is actively monitoring to ensure latency returns to baseline levels. Apr 17, 06:14:44 GMT+0 - Resolved - This incident has been resolved, and a solution has been rolled out. Latency has resolved to baseline levels.