Kinde incident

UK data region

Major Resolved

Kinde experienced a major incident on August 25, 2026 affecting UK region (Authentication) and UK region (Custom domains) and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 09:32 AM UTC
Resolved
Aug 25, 2026, 09:46 AM UTC
Duration
14m
Detected by Pingoru
Aug 25, 2026, 09:32 AM UTC

Affected components

UK region (Authentication)UK region (Custom domains)UK region (Email delivery)UK region (Management API)UK region (New user registration)UK region (SMS delivery)UK region (User export and import)UK region (Webhooks)

Update timeline

  1. identified Aug 25, 2026, 09:32 AM UTC

    We are continuing to work on a fix for this incident.

  2. resolved Aug 25, 2026, 09:46 AM UTC

    This incident has been resolved.

  3. resolved Aug 25, 2026, 02:57 PM UTC

    The outage was caused by our internal reverse proxy failing to scale cleanly, resulting in incoming traffic not routing though our infrastructure correctly. A manual redeployment rectified the issue and service was restored. We have identified the cause for the failed scale and are putting changes in place to prevent re-occurrence.