Connections from the UK to Kinde's AU region are timing out

Update timeline

1. resolved Dec 05, 2025, 06:41 PM UTC

   Type: Incident Duration: 22 days and 13 minutes Affected Components: Custom domains, Authentication Dec 5, 18:41:24 GMT+0 - Investigating - We are currently investigating this incident. Connections from the UK to Kinde's AU region are timing out. Currently only the ISP "Sky" has been identified. This will impact users who are connecting from the UK and trying to accessing Kinde businesses that run in the AU data region. Dec 5, 20:44:18 GMT+0 - Identified - Based on regional testing, it looks like users using Sky as their ISP in the UK are not able to connect to Kinde businesses in the AU data region. We're in contact with our cloud provider and continuing to troubleshoot this issue. Dec 5, 23:07:59 GMT+0 - Identified - Our cloud provider has acknowledged the issue is affecting all of their customers and not just Kinde. And are continuing their investigation to provide a resolution. Dec 9, 03:53:37 GMT+0 - Resolved - This is a network routing issue between Sky’s infrastructure and AWS Sydney, and is also affecting other services hosted in this region. Sky customers have reported similar issues in Sky’s support forums. There is currently no ETA for resolution from Sky. We do have a workaround available, if you’re affected by this issue, please reach out to our support team. For now, we're going to mark this as closed and will update this status post as more information becomes available. Dec 9, 05:18:18 GMT+0 - Resolved - This is a network routing issue between Sky’s infrastructure and AWS Sydney, and is also affecting other services hosted in this region. Sky customers have reported similar issues in Sky’s support forums. There is currently no ETA for resolution from Sky. We do have a workaround available, if you’re affected by this issue, please reach out to our support team. We’ll update this status as more information becomes available.