Keycafe Outage History

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Keycafe had 14 outages in the last 2 years totaling 67h 45m of downtime — averaging 0.6 incidents per month.

There were 14 Keycafe outages since July 30, 2024 totaling 67h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.keycafe.com

Minor February 13, 2026

Incident Report – Key Release Issues

Detected by Pingoru
Feb 13, 2026, 01:28 AM UTC
Resolved
Feb 13, 2026, 02:45 AM UTC
Duration
1h 17m
Affected: SmartBox
Timeline · 2 updates
  1. investigating Feb 13, 2026, 01:28 AM UTC

    We are investigating an issue affecting key pickups and remote releases on MS1, MS2, and MS3 SmartBox devices. - The issue is related to a third-party service provider impacting release authorisations. - Offline mode continues to function normally. - Our team is working to restore service and will share updates as available.

  2. resolved Feb 13, 2026, 02:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Service Interruption Due to Upstream Network Issue

Detected by Pingoru
Nov 18, 2025, 03:47 PM UTC
Resolved
Nov 18, 2025, 06:11 PM UTC
Duration
2h 24m
Affected: APIWebsiteSmartBox
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 03:47 PM UTC

    We are continuing to receive reports of intermittent issues and our service provider has confirmed their mitigation efforts have resumed. We will provides updates as we learn more.

  2. resolved Nov 18, 2025, 06:11 PM UTC

    Our provider believes their services are operating normally and we are no longer recording errors. We will continue to monitor for additional issues.

Read the full incident report →

Minor October 20, 2025

SmartBox Connectivity Issue — AWS Outage

Detected by Pingoru
Oct 20, 2025, 12:13 PM UTC
Resolved
Oct 20, 2025, 11:29 PM UTC
Duration
11h 16m
Affected: SmartBox
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 12:13 PM UTC

    Since around 4:00 AM PDT on October 20, we’ve been experiencing SmartBox connectivity issues due to a third-party outage with AWS. This outage also affected several major websites and our own status page provider, which prevented us from posting earlier updates. All other Keycafe systems remain fully operational. We’re monitoring the situation closely and will update once service is fully restored.

  2. monitoring Oct 20, 2025, 03:33 PM UTC

    As of 7:30 AM PDT (9:30 AM GMT-5), AWS has confirmed network connectivity issues across multiple services. They are seeing early signs of recovery and continue to investigate the root cause. This AWS outage is widespread across the internet, affecting many major websites and services. In addition to SmartBox connectivity being intermittently affected, our support communication platform is also experiencing disruptions, which may delay responses from our team. All other Keycafe systems continue to operate normally. We are monitoring the situation closely and will post another update once full service is restored.

  3. resolved Oct 20, 2025, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 3, 2025

Partial outage - Cellular network

Detected by Pingoru
Jul 03, 2025, 10:01 AM UTC
Resolved
Jul 03, 2025, 12:46 PM UTC
Duration
2h 45m
Affected: SmartBox
Timeline · 2 updates
  1. identified Jul 03, 2025, 10:01 AM UTC

    Some cellular devices are experiencing connectivity issues. Our service partner is working to stabilize connections. We will continue to monitor their progress.

  2. resolved Jul 03, 2025, 12:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2025

Partial cellular service outage

Detected by Pingoru
Jun 11, 2025, 12:55 PM UTC
Resolved
Jun 11, 2025, 05:01 PM UTC
Duration
4h 6m
Affected: SmartBox
Timeline · 2 updates
  1. investigating Jun 11, 2025, 12:55 PM UTC

    We’re currently experiencing a partial cellular service outage affecting some Smartboxes. As a result, some customers may experience connectivity issues with their Smartbox, including intermittent loss of connection or issues starting new data sessions. Our provider is actively investigating the issue with their upstream partners. We’ll continue to monitor and provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. resolved Jun 11, 2025, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2025

Degraded Database Performance

Detected by Pingoru
Jun 10, 2025, 07:23 PM UTC
Resolved
Jun 11, 2025, 02:41 AM UTC
Duration
7h 18m
Affected: APIWebsiteSmartBox
Timeline · 4 updates
  1. identified Jun 10, 2025, 07:23 PM UTC

    We are experiencing degraded database performance as a service provider is experiencing a partial outage. We will continue to monitor and provide updates.

  2. monitoring Jun 10, 2025, 08:08 PM UTC

    We’ve implemented a workaround that is improving performance. While our provider continues to experience issues, we’ve partially mitigated the impact and are seeing more stable behaviour. We’re continuing to monitor and make adjustments as needed.

  3. monitoring Jun 10, 2025, 09:01 PM UTC

    Performance has improved, and error rates are down to around 10%. We’re continuing to monitor.

  4. resolved Jun 11, 2025, 02:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2025

2G/3G Connectivity disruption

Detected by Pingoru
Apr 28, 2025, 07:14 PM UTC
Resolved
Apr 29, 2025, 01:11 PM UTC
Duration
17h 56m
Affected: SmartBox
Timeline · 4 updates
  1. investigating Apr 28, 2025, 07:14 PM UTC

    Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.

  2. identified Apr 28, 2025, 07:17 PM UTC

    Devices operating on 2G and 3G networks are currently affected by power outages in Spain. This affects devices not in these regions due to data routing through these countries. Our cellular partner is impacted, and devices will remain offline until power is restored in the region. We will monitor the situation and provide updates.

  3. monitoring Apr 28, 2025, 11:02 PM UTC

    Most of the region's power has been restored, and Smartboxes are coming back online. We will continue to monitor the situation until everything is fully restored.

  4. resolved Apr 29, 2025, 01:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 16, 2025

Service Disruption

Detected by Pingoru
Jan 16, 2025, 04:58 PM UTC
Resolved
Jan 16, 2025, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 16, 2025, 04:58 PM UTC

    Timeframe: 10:19 AM to 10:27 AM EST Impact: Approximately 50% of requests failed during this period. Resolution: The issue causing the disruption has been resolved, and all systems are now fully operational.

Read the full incident report →

Minor November 26, 2024

Degraded cellular serveice affecting Key exchanges

Detected by Pingoru
Nov 26, 2024, 02:25 AM UTC
Resolved
Nov 26, 2024, 05:52 AM UTC
Duration
3h 27m
Affected: SmartBox
Timeline · 2 updates
  1. monitoring Nov 26, 2024, 02:25 AM UTC

    We have noticed a few Celular Smartboxes encountering partial service degradation. Our service provider is investigating the matter.

  2. resolved Nov 26, 2024, 05:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 9, 2024

Service Interruption across Smartboxes and Applications.

Detected by Pingoru
Oct 09, 2024, 01:20 PM UTC
Resolved
Oct 09, 2024, 05:04 PM UTC
Duration
3h 44m
Affected: APIWebsiteSmartBox
Timeline · 5 updates
  1. investigating Oct 09, 2024, 01:20 PM UTC

    We are experiencing an outage that is affecting Smartboxes and our website. We will share an update as we have more information.

  2. investigating Oct 09, 2024, 01:49 PM UTC

    We are still experiencing a partial outage impacting Smartboxes and our website. Our service provider has acknowledged the issue and is investigating.

  3. investigating Oct 09, 2024, 03:12 PM UTC

    We are still experiencing interruptions in service. Some customers may experience elevated latencies or intermittent timeouts. Our service provider is working to resolve the issue.

  4. monitoring Oct 09, 2024, 04:50 PM UTC

    Our service provider has reported that they implemented a fix. We will continue to monitor the results.

  5. resolved Oct 09, 2024, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 8, 2024

Service interruption across Smartboxes and Applications.

Detected by Pingoru
Oct 08, 2024, 05:23 PM UTC
Resolved
Oct 08, 2024, 11:07 PM UTC
Duration
5h 44m
Affected: APIWebsiteSmartBox
Timeline · 4 updates
  1. investigating Oct 08, 2024, 05:23 PM UTC

    We are experiencing an outage that is affecting Smartboxes and our website. Our providers have acknowledged the issue and are working to identify the cause.

  2. investigating Oct 08, 2024, 08:39 PM UTC

    We are still experiencing interruptions in the service, although some requests are coming through. We are continuing to monitor.

  3. monitoring Oct 08, 2024, 10:56 PM UTC

    Our providers have reported that they implemented a fix. We will continue to monitor the results.

  4. resolved Oct 08, 2024, 11:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2024

Partial Outage Impacting Small Number of Cellular Network Devices

Detected by Pingoru
Oct 01, 2024, 02:19 PM UTC
Resolved
Oct 01, 2024, 08:19 PM UTC
Duration
6h
Affected: SmartBox
Timeline · 2 updates
  1. monitoring Oct 01, 2024, 02:19 PM UTC

    We are experiencing a partial outage affecting a small number of cellular network devices. Our service providers are working closely with their partners to resolve the issue as soon as possible.

  2. resolved Oct 01, 2024, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2024

Partial outage affecting key exchange

Detected by Pingoru
Sep 17, 2024, 06:40 PM UTC
Resolved
Sep 17, 2024, 07:17 PM UTC
Duration
37m
Affected: SmartBox
Timeline · 3 updates
  1. investigating Sep 17, 2024, 06:40 PM UTC

    We are experiencing a partial service disruption, causing transaction timeouts during key exchanges. Our team is actively investigating and working to resolve the underlying issue. We appreciate your patience as we work toward a solution.

  2. monitoring Sep 17, 2024, 07:08 PM UTC

    The cause of the transaction timeouts affecting key exchanges has been identified by our service provider, and a fix has been implemented. We are currently monitoring the results to ensure the issue is fully resolved. Thank you for your patience.

  3. resolved Sep 17, 2024, 07:17 PM UTC

    The issue causing transaction timeouts has been fully resolved. All systems are now functioning normally. We appreciate your understanding and patience throughout this incident.

Read the full incident report →

Major July 30, 2024

Partial Outage

Detected by Pingoru
Jul 30, 2024, 04:21 PM UTC
Resolved
Jul 30, 2024, 05:29 PM UTC
Duration
1h 7m
Affected: APIWebsiteSmartBox
Timeline · 4 updates
  1. investigating Jul 30, 2024, 04:21 PM UTC

    We are currently investigating a partial outage that is impacting our website and Smartboxes. Our Engineers are investigating.

  2. investigating Jul 30, 2024, 04:37 PM UTC

    We are beginning to observe some devices and website functionality, and our team is currently investigating.

  3. investigating Jul 30, 2024, 05:28 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 30, 2024, 05:29 PM UTC

    Services have been restored and are now operating normally. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding.

Read the full incident report →