Keycafe incident

Service Interruption Due to Upstream Network Issue

Minor Resolved View vendor source →

Keycafe experienced a minor incident on November 18, 2025 affecting API and Website and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 03:47 PM UTC
Resolved
Nov 18, 2025, 06:11 PM UTC
Duration
2h 24m
Detected by Pingoru
Nov 18, 2025, 03:47 PM UTC

Affected components

APIWebsiteSmartBox

Update timeline

  1. monitoring Nov 18, 2025, 03:47 PM UTC

    We are continuing to receive reports of intermittent issues and our service provider has confirmed their mitigation efforts have resumed. We will provides updates as we learn more.

  2. resolved Nov 18, 2025, 06:11 PM UTC

    Our provider believes their services are operating normally and we are no longer recording errors. We will continue to monitor for additional issues.